Blog

Insights on AI, SaaS, and full-stack development.

Building an AI Customer Support Platform: Architecture, Escalation, and Knowledge Base Design

How I designed a production SaaS support platform with AI-first chat, knowledge base ingestion, ticket escalation, and real-time agent handoff — using Next.js, Node.js, PostgreSQL, Redis, and OpenAI on AWS.

6/12/2026

How I Built an AI Portfolio Assistant That Actually Knows My Work

Most portfolio chatbots are static FAQ widgets. I built one that reads live data from my CMS — projects, blog posts, services — and answers with real context. Here is the architecture, trade-offs, and why I skipped a vector database.

1/6/2026