Insights on AI, SaaS, and full-stack development.
Discover how AI-powered customer support platforms help businesses reduce operational costs, improve response times, and deliver better customer experiences using modern automation and large language models.
7/20/2026
How I designed a production SaaS support platform with AI-first chat, knowledge base ingestion, ticket escalation, and real-time agent handoff — using Next.js, Node.js, PostgreSQL, Redis, and OpenAI on AWS.
6/12/2026
Most portfolio chatbots are static FAQ widgets. I built one that reads live data from my CMS — projects, blog posts, services — and answers with real context. Here is the architecture, trade-offs, and why I skipped a vector database.
1/6/2026